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Field Support Engineer

at Advantest

Posted: 10/10/2019
Job Reference #: 5000542588706
Keywords: electrical

Job Description

Job Description

ATS has an exciting line of massively parallel test systems that support the semiconductor industry around the world. We are looking for a Lead Field Support Engineer that will start with the team as individual contributor. The ideal candidate would serve as the resident product specialist within the Product Support organization to assure technical resolution of equipment field issues, as well as technical resource for internal and external customers.

We are looking for energetic individuals with good analytical and communication skills that seek an opportunity to grow their career. Willingness to travel overseas is a must.

Responsibilities

  • Build and maintain technical product knowledge internally
  • Regularly monitor field performance activity and develop analytics commensurate with business needs
  • Travel to customer locations to perform technical functions including repair and troubleshooting as required; author incident reports as needed commensurate with technical repairs
  • Define diagnostic parameters to programmatically determine root cause
  • Help to develop and provide technical training to internal staff members including on-site field service engineers
  • Write and execute test plans for system level component diagnostics
  • Perform various electrical test for electrical and systems engineering
  • Build effective internal relationships with colleagues; work both inter-departmentally and cross-functionally as needed for project assignments
  • Effectively incorporate field data from customers into prioritization of work
  • Manage project assignments with a focus on delivering high caliber results in a timely fashion
  • Maintain an understanding of high priority engineering projects; be prepared to contribute as needed to priority projects
  • Perform other duties as assigned
  • Bachelor's degree in electrical or mechanical engineering
  • Minimum of 3 years of related work experience
  • Travel required for up to 50%

 

Requirements

  • Bachelor's degree in electrical or mechanical engineering
  • Minimum of 3 years of related work experience
  • Travel required for up to 50%

Position Type

Regular

Additional Information

Location(s)

US-CA-Irvine

Field of Activity

Field Service