Child Care Resource Center

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Customer Service Specialist

at Child Care Resource Center

Posted: 10/7/2019
Job Reference #: *E4550D781BCD4977
Keywords: phone

Job Description

Requisition Number

Post Date

Customer Service Specialist

San Bernardino


Job Posting

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the positon works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 800 people strong and growing!

You could play a key role supporting the Customer Care & Support Department!

General Summary:

This is a highly customer service focused position under general supervision. The Customer Service Specialist provides technical customer service assistance to CCRC customers via incoming phone calls, as well as walk-ins at the Customer Support Center. In addition, the Customer Service Specialist will also work collaboratively with Agency departments to maintain knowledge of various Agency programs and procedures and provide general clerical support and data entry services within the department.

Key areas of responsibility include the ability to:

Operate main telephone switchboard ACD software program for both Antelope Valley and Chatsworth offices. Answer calls in a professional manner from parents, providers, and other interested parties who may have questions, concerns, or inquiries. Directing calls to the appropriate party (ies) or voicemail box and identifying the ACD wrap up code for all calls.

· Extend a warm greeting to all Agency visitors and verify family’s enrollment by checking NOHO system. Announce, in a timely and efficient manner, their arrival to the appropriate department(s). Be aware of visitors waiting in the CSC to ensure that they are assisted within 15 minutes of their arrival.

· Organize, open and sort mail and/or documents received by parents/ providers coming into the CSC. Accurately and efficiently data enter all documents received into the CSC Database log, date stamp all documents and forward to appropriate department(s).

· Speak clearly and courteously and listen attentively to all CCRC customers, via telephone or visitors in the CSC. Be sensitive to surroundings demonstrating appropriate tone of voice and awareness of the presence of other staff and/or visitors.

· Provide parents and providers with requested forms, as appropriate. Provide general clerical support (photocopying, filing, faxing, typing, and mail processing.)

· Frequently explain to parents, providers, and other interested parties, about agency programs, policies and procedures and provide technical assistance when necessary.