City of Corona, California

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Public Safety Dispatcher II - Flex (Lateral)

at City of Corona, California

Pay: $48576.00 to $59292.00/year
Salary : $23.35 - $28.51 Hourly $4,048.00 - $4,941.00 Monthly
Posted: 9/27/2019
Job Status: Full Time
Job Reference #: 2359075
Keywords: clerical, office

Job Description

Overall Job Objective

Job Title:Public Safety Dispatcher II - Flex (Lateral)
Opening Date/Time: Tue. 02/19/19 12:00 AM Pacific Time
Closing Date/Time:Continuous
Salary:$23.35 - $28.51 Hourly
$4,048.00 - $4,941.00 Monthly
Job Type:Full-Time Benefited
Location:Corona, California
Department:Police Department
**This position is continuous and will be open until filled. **

Public Safety Dispatcher II - is a LATERAL position which means you must be currently employed or employed within the last 6 months as a Public Safety Dispatcher or similar capacity to be considered for the position.

A complete application packet for this position must include:

  • Valid and current (dated within one year) 5 minute typing certificate net 40 WPM must be attached to your application.


Under general supervision, receives emergency and non-emergency calls for police, fire and emergency medical services; transmits information via computer aided dispatch (CAD), multi-frequency radio transmitter/receiver, telephone, alarm or other communications equipment; dispatches public safety and medical personnel and equipment according to prescribed procedures; assists in training newer dispatchers and performing minor administrative tasks in support of the Public Safety Dispatch Supervisor; and performs related duties as assigned.


The Public Safety Dispatcher II represents the full journey-level class in this series. This class differs from the lower-level class in that incumbents are expected to perform work independently, based on knowledge of the City's equipment, systems, standards and procedures. In addition to dispatching public safety and emergency medical services for the City of Corona, incumbents also provide fire and emergency medical dispatch services for adjacent unincorporated portions of Riverside County, and provide dispatch coordination services for the Riverside County multi-agency fire service. Assignments vary, encompass a variety of tasks and require sound judgment and initiative. This job is also distinguished from the Public Safety Dispatcher I in that the Dispatcher II level tends to participate more actively in training of newer dispatchers and performs more varied administrative tasks in support of the Public Safety Dispatch Supervisor.
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the class.

1. Operates public safety communications equipment, including computer aided dispatch, multi-frequency radio transmitter/receiver, telephone and automated alarm system; in accordance with established policies and procedures; receives, prioritizes and acts upon emergency and non-emergency calls for police, fire and emergency medical services; transmits information received in accordance with established policies and procedures; dispatches personnel and equipment in response to calls; instructs callers on proper emergency medical procedures for heart attacks, child birth and burns, and other incidents; questions and calms callers to ensure complete and accurate information is received for transmission to safety and medical personnel; assists public safety personnel in the field by relaying information; keeps commanders and field supervisors apprised of emergency situations and dispatches additional personnel and equipment as necessary.

2. Receives non-emergency calls for information and directs callers to the proper person, department or agency; during non-business hours, receives emergency and non-emergency calls for non-safety departments, such as animal control, street maintenance, public utilities emergencies and parks maintenance requests.

3. Uses computer aided dispatch system to enter service calls, warrant checks, and driver's license identification, weapons registration, and vehicle registration checks.

4. Assists Public Safety Dispatch Supervisor in the training of Dispatcher I positions; explains work methods, procedures and dispatching techniques; assists in handling and monitoring more difficult calls.

5. Prepares and maintains computer based records and logs of calls and activities.

6. Prepares records and reports, such as stolen vehicle reports, tow truck requests, impounded and stored vehicles, and similar services or requests; mails reports to identified parties.

7. Monitors video surveillance cameras located at the police department facility.

8. Monitors police and fire automated alarm systems.

9. Participates in updating public safety procedures manuals, computer aided dispatch system and service area maps.

10. Processes and maintains payroll and work records for Dispatch section; prepares monthly dispatching report.
Knowledge of:

Dispatching codes, state and federal regulations and department standards such as provisions of the Penal Code, Vehicle Code, Health and Welfare Code and Business and Professions Code; police, fire and other emergency radio and telephone communications dispatching procedures; operation of communications equipment, including telephone, radio, paging, computer and related systems; modern office practices and procedures; relevant state and federal regulations; micro-computer applications related to the work; codes, ordinances and regulations pertaining to the work.

Ability to:

Operate computer-aided dispatch system and telecommunications and security monitoring equipment; enter data at a rate of at least 40 words per minute; memorize codes, names, locations and other detailed information; attend to multiple activities and sources of input, remain calm, and exercise sound independent judgement in emergency situations; obtain complete and accurate information from individuals in stressful emergency situations, including those who are emotionally distraught, angry or difficult to understand; communicate tactfully and effectively with the public, public safety personnel and others; follow oral and written instructions; read and interpret street maps; perform routine clerical and record keeping duties; exercise independent judgment and initiative within established guidelines; assist in the training of dispatching personnel; complete varied administrative tasks; establish and maintain effective working relationships with those encountered in the course of the work; coordinate work assignments with other sections, divisions or departments.

The following are typical ways of obtaining the knowledge, skills and abilities outlined above:

Graduation from high school, or G.E.D. equivalent; and one or more years of dispatching experience involving considerable public contact work.

Licenses; Certificates; Special Requirements:

Obtain and maintain Emergency Medical Dispatcher certification through POST. Ability to work on-call status, rotating shifts and extended hours, including holidays and weekends.
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, both in person and by telephone; and use hands repetitively to operate, finger, handle or feel office equipment; and reach with hands and arms. Employees are occasionally required to stand and walk and lift and carry records and documents weighing less than 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands
While performing the duties of this class, the incumbent is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; deal with changing, intensive deadlines; and interact with the public under stressful emergency conditions.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee works in a standard office environment.