City of Santa Ana

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Police Services Dispatcher Lateral Transfer

at City of Santa Ana

Posted: 9/30/2019
Job Status: Full Time
Job Reference #: 2405161
Keywords:

Job Description

Overall Job Objective

Description

The City of Santa Ana is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a PASSION for public service. Having the best employees provides the best service to the community.

The position is assigned to the Communications Unit, which is a 24-hour, seven-days-per-week operation.

Under general supervision on an assigned shift, receives emergency and other calls for service and dispatches appropriate personnel and equipment utilizing computer aided dispatch, telephone and/or radio communications equipment.

Applications are currently being accepted on a continuous basis, however this recruitment can close at any given time and without notice. You are encouraged to apply immediately.

Effective July 1, 2020, the base salary for this classification shall be increased by eight (8) salary rate ranges (approximately 4%).

Essential Functions Include But Are Not Limited To

  • Receives 911 emergency calls and major emergency disaster calls from the public for police or other emergency services
  • Evaluates information to determine location of the emergency and the appropriate personnel and equipment needed
  • Dispatches emergency units on the computer aided dispatch (CAD) system as necessary per established procedures
  • Maintains contact with all units on assignment to determine status and location
  • Communicates with callers to determine continuing disposition of calls
  • Provides assistance and explains response procedures
  • May coordinate with state, county and other local agencies to provide information and coordinate call responses
  • Operates a variety of telecommunications and computer equipment
  • Answers non-emergency calls for assistance, screens calls and routes calls to appropriate person or office
  • Inputs data into calls for service for police response
  • Assists field personnel by researching records and investigative reports
  • Coordinates with local, state and federal agencies for related information; performs entries into the California Law Enforcement Telecommunications System
  • Maintains up-to-date familiarity with the locations of streets, specified buildings and landmarks
  • Tests communications equipment and reports malfunctions
  • May instruct other departmental personnel in the operation of communications equipment
  • Performs other functions as assigned

Minimum Qualifications

Applicants must have completed a probationary period as a Police Dispatcher and possess at least one year of experience as a full-time Police Dispatcher in the state of California within the last three years. Applicants must also possess a valid POST certified Public Safety Dispatcher Basic Course certificate.  Additionally, applicants should have the knowledge and abilities listed below.

Knowledge of:  principles, practices, and procedures involved in public safety communications work; operation of radio/telephone receiving and transmitting equipment.  Some knowledge of the geography of the City and the location of streets and important buildings is desirable.

Ability to:  type 35 words per minute; differentiate basic colors; speak clearly in a well modulated voice using good diction; work under stress and exercise good judgment in emergency situations; adjust quickly to changing situations; keep records and prepare reports; hear accurately; effectively read and interpret maps; and establish and maintain effective working relationships with other employees and the public.

Selection Process

All applicants are required to complete and submit a City application form online, as well as complete the supplemental questionnaire. Please note that resumes will not be accepted in lieu of an online application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide
 
Applications and answers to the supplemental questionnaire will be thoroughly reviewed by the City staff.  Those candidates who possess the most pertinent education, training, experience, and qualifications, will be invited to participate in the selection process, which will include the following (listed in no particular order):
 
Proof of Typing Ability (Performance Exam): (Qualifying) candidates are required to submit a typing certificate demonstrating a minimum net typing speed ability of at least 35 words per minute.  Acceptable typing certificates must be from a government, employment or training agency and must have been obtained within the last 6 months.  The test used to issue the typing certificate must be at least 5 minutes in length. Certificates from online self-proctored examinations will not be accepted.  Candidates are encouraged to submit typing certificates at the time of filing the online application.  Proof of the typing certificate may be required prior to being invited to the other selection process components.

Background Orientation: (Qualifying) candidates will prepare a personal statement, receive background packet, and meet with background investigator.
 
Oral Interview Examination: (Weight of 100%) candidates will meet with Police Communications staff, who will evaluate each their training, experience, education, and personal qualifications for the position.
 
NOTE: Candidates must pass every component listed above in order to be placed on the eligible list.  

Following the completion of the aforementioned civil service recruitment process, the Police Department will receive the names of candidates eligible for hiring consideration and will contact candidates directly to schedule selection interviews with the Police Communications Manager or designee. 

Candidates selected from the departmental selection interviews will be referred to the background unit for a thorough police background investigation.  Contents of the background file and results of the background investigation may also be reviewed by the Police Chief prior to selection. The review of suitability for employment will  include an examination by a licensed psychologist, a polygraph examination, and a medical examination.


Bilingual Oral Fluency Examination (If applicable):  will evaluate ability to communicate effectively in both English and Spanish. This component may be administered prior to hire date.  Bilingual fluency pay is an additional $175 per month, which is not included in the salary listed at the top of this bulletin.