City of Tustin (CA)

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Senior Information Technology Specialist (GIS)

at City of Tustin (CA)

Pay: $37.53 to $48.11/hour
$37.53 - $48.11
Posted: 10/1/2019
Job Status: Full Time
Job Reference #: 2583337

Job Description

Overall Job Objective


Under administrative direction, performs advanced technical and analytical work in the planning, development, and implementation of Information Technology projects and programs.
The Senior Information Technology Specialist is the advanced journey level classification in the Information Technology series. An employee at this level performs diverse, specialized, and complex information technology duties involving significant accountability and decision-making responsibility. Incumbents are assigned to focus primarily on Geographic Information Systems (GIS) or Applications, though they may work on a variety of other information technology projects and tasks. The Senior Information Technology Specialist is distinguished from the Information Technology Specialist by the complexity of the work performed, the required technical expertise, and the independence with which the employee is expected to operate.
Receives administrative direction from the Deputy Director of Finance. 
May provide lead supervision to Information Technology Specialists.


Application materials will be carefully reviewed to identify those candidates who meet the minimum qualifications for this position. Individuals who are best qualified will be invited to participate in a panel interview. Interviews are tentatively scheduled for the week of November 4, 2019. All candidates who pass the panel interview will earn placement on the eligible list, which may be used for current and future vacancies in the job classification.

Examples of Duties

Duties may include, but are not limited to, the following:
• Serves as a technical expert within area of assignment, providing guidance and direction to staff and resolving complex problems; participates in developing strategic plans for systems and applications development and modification within area of expertise
• Answers questions and provides information to system and application users in other City departments and divisions; analyzes questions and recommends appropriate corrective action
• Develops, updates, maintains, and enhances technology solutions in the area of assignment; researches and evaluates solutions; provides recommendations related to business processes and the development and/or improvement of hardware, software, systems, or applications in order to deliver enhanced service and outcomes, such as faster processing times and automating manual or inefficient processes; recommends and/or implements operating system adjustments to maximize application performance
• Communicates and coordinates with staff in other City departments and divisions on business process technology needs within the area of assignment; facilitates and oversees the analysis and design of technology solutions to make sure business needs are met
• Monitors the operating performance of hardware, software, systems, or applications; performs testing, maintenance, and upgrades as necessary; ensures operational effectiveness and data security
• Serves as the administrator for complex databases; researches and identifies database environment requirements and specifications; determines integration requirements to ensure interoperability across multiple platforms and technologies
• Translates system specifications and requirements into logical system processes; acts as a liaison with end users in support of data needs and reporting; using GIS and related software and hardware in conjunction with relational database management systems, designs, programs, develops, troubleshoots, implements and documents geographic information systems and databases to produce maps, reports, files, statistical analysis, and other specialized user needs
• Provides customer support for hardware, software, systems, and applications in area of assignment; develops and implements user training
• Coordinates with vendors to provide technology solutions; serves as liaison with vendors to resolve issues and maintain systems
• Monitors and evaluates the efficiency and effectiveness of service delivery methods, policies, and procedures; identifies opportunities for improvement; implements recommendations
• Manages and coordinates assigned information technology projects
• Participates in developing and analyzing work plans, processes, systems and procedures to achieve division goals, objectives and work standards and implement projects
• Trains, leads, and provides technical guidance to Information Technology Specialists regarding work methods and procedures; provides guidance in using more advanced technologies and solving hardware and software problems; checks work in progress and upon completion
• Prepares complex reports, correspondence, and other documents; participates in committees; attends meetings, conferences, and training sessions
• Maintains current knowledge of new trends and innovations in the field of information technology; attends and participates in professional group meetings; participates in professional development activities
• Maintains the security and integrity of confidential and proprietary information and computer facilities
• Assists in the development and maintenance of Citywide information technology standards, policies, and procedures

Minimum Qualifications

A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification.  A typical combination includes:
Education and/or Experience:
Bachelor's degree in computer science or a closely related field, and four (4) years of experience implementing and managing information technology projects and solutions. Experience in GIS and/or possession of GIS certification is highly desirable.
Licenses and/or Certificates:
Possession of a valid California Class C driver's license and an acceptable driving record. A valid California Law Enforcement Teletype Systems (CLETS) certificate is required within three (3) months of employment.
Special Requirements:
Satisfactory results from a background investigation, physical examination and administrative screening.

Knowledge of: 
• Principles and practices of contemporary information technology management, including computer system administration, software design, and programming, testing, documentation, and reporting
• Current technology goals, objectives, and trends
• Principles, practices, methods, and techniques used in the installation, troubleshooting, and maintenance of systems, applications, and hardware
• Common operating systems, database platforms, and programming languages
• Project management standards, methodologies, tools, and processes
• Information systems security concepts, practices, and methods
• Principles and practices of relational database design and administration 
• Principles and practices of customer service
• Research and technical report writing methods and techniques
• Principles and practices of leadership, teamwork, and conflict resolution 
• As assigned, principles and practices of Geographic Information Systems, including drafting and mapping procedures and civil and mechanical engineering nomenclature 
• As assigned, advanced knowledge of the design and development of a variety of web-based, mobile, and desktop applications
Skill to:
• Operate modern office equipment including computer hardware, software, and testing devices
• Operate a motor vehicle safely
Ability to:
• Read, absorb, apply, and explain advanced technical information 
• Troubleshoot system and application problems using logical and methodical processes
• Exercise sound independent judgment, decisiveness, and creativity within established guidelines
• Evaluate situations, identify problems and trends, project consequences of proposed actions, and implement recommendations in support of goals
• Prepare and maintain clear, concise, and complete training materials, technical reports, recommendations, and correspondence
• Plan, organize, and lead tasks and projects in order to meet deadlines
• Work both independently and as a cohesive team member
• Communicate ideas, concepts, and recommendations clearly, both orally and in writing, to both information technology colleagues as well as end users
• Interface with users on a non-technical level to troubleshoot and research solutions to technology problems 
• Establish and maintain effective and cooperative working relationships with those encountered in the course of work
• Plan, assign, coordinate, and evaluate the work of assigned staff

Working Conditions & Physical Demands

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The employee is constantly required to use fingers to enter data, hands to lightly grasp small components, or firmly grasp printers and personal computers, and to operate computer hardware, peripheral devices, and telecommunications consoles. The employee frequently reaches with hands and arms below and above the shoulder level to access workstations and to occasionally lift, move and carry computer hardware and peripheral devices weighing up to 50 pounds.  The employee is required to frequently sit and stand and walk to access work areas and files; stoop, crouch, kneel, twist and/or turn to install, access or remove information technology hardware, such as desktop computers, printers, laptops, cabling, and electronic devices. The employee is required to hear, talk, see, and touch components. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
Mental Demands:
The employee is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; learn and apply new information or skills; and interact with staff, contractors, and others encountered in the course of work.

Work Environment:
The employee typically works in office conditions; the noise level is frequently quiet or moderately quiet, at or below 85 decibels.  Occasional driving is required to different City facilities to install, troubleshoot, repair, or upgrade software and hardware. 

The City of Tustin is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities.