FirstFed Financial Corp.

Receive alerts when this company posts new jobs.

Similar Jobs

Job Details

Call Center Rep IV - Team Lead

at FirstFed Financial Corp.

Posted: 9/19/2019
Job Status: On Call
Job Reference #: 31879
Keywords:

Job Description

  • LocationUS-CA-Pasadena
    Job ID
    31879
    # Positions
    1
    Job Family
    Operations - Customer Service
    Type
    Full-Time
  • Overview

    Founded in 1908, CIT (NYSE: CIT) is a financial holding company with approximately $50 billion in assets as of Dec. 31, 2017. Its principal bank subsidiary, CIT Bank, N.A., (Member FDIC, Equal Housing Lender) has approximately $30 billion of deposits and more than $40 billion of assets. CIT provides financing, leasing, and advisory services principally to middle-market companies and small businesses across a wide variety of industries. It also offers products and services to consumers through its Internet bank franchise and a network of retail branches in Southern California, operating as OneWest Bank, a division of CIT Bank, N.A. For more information, visit cit.com.

    Responsibilities

    • Coaches and trains staff utilizing expertise and guidance on operational issues and risks that relate to their positions
    • Receives, answers, and resolves escalated issues from agents and customers
    • Role models on a daily basis the CIT / OneWest Bank standards with team members and customers
    • Supports the Bank's commitment to building relationships "One Customer at a Time" through solid operation quality controls
    • Strategizes to exceed Call Center metrics in the areas of building relationships, schedule adherence, operational integrity, and call monitoring
    • Ensures consistent adherence and authentication of policies and procedures
    • Coaches and mentors Call Center Agent(s)

    Qualifications

    • High School Diploma required/Bachelor's Degree preferred
    • Preference for candidates to have previous banking experience and working knowledge of bank products and services
    • Must have prior experience within a call center
    • Experience in ensuring compliance with all governing regulations, especially the Bank Secrecy Act requirements