Hilton Woodland Hills/Los Angeles
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at Hilton Woodland Hills/Los Angeles
Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.
20 • Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Requires physical stamina to stand, lift, carry and run at a fast pace, intermittently for duration of shift.
5 • Read and match valet tickets, write claim tickets and detach portion to give to guest.
5 • Organize and store luggage as necessary in a designated area.
45 • Drive, park and return various types of vehicles, belong to guests (including manual shift).
10 • Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.
5 * Answer the Valet phone and provide information as needed.