Sears Hometown and Outlet Stores

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Assistant Store Manager, Sales

at Sears Hometown and Outlet Stores

Posted: 10/3/2019
Job Status: Full Time
Job Reference #: 559bf8a2-b8ac-4c7c-a746-cc205b35e6f3

Job Description

The Assistant Store Manager is responsible for managing the sales organization in the store. The Assistant Store Manager supports the Store Manager in the achievement of driving sales, credit, miscellaneous revenue, expense management, and planned cost recovery goals. The Assistant Store Manager ensures that corporate programs and policies are executed in a way that maximizes store cost recovery, through superior customer service with both Associate and asset productivity. The Assistant Store Manager ensures that Outlet Store presentation standards are maintained at the highest possible level. The Assistant Store Manager is also a role model within the unit for abiding by and holding others accountable for the Code of Business Conduct and overall business practices


  • Leads by example with the highest level of integrity
  • Leads the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, inventory shrinkage and Associate morale
  • Manages Human Resources (HR) transactional processes in staffing, and training; assists in action plans to improve overall individual and store performance
  • Selects, coaches, and develops strong and effective management and Supervisor/Lead Associates; develops a diverse, high performance team; sets and manages high standards, which includes taking decisive action with underperformers; and focuses on positioning high performers for growth opportunities within Sears
  • Supervise a team of associates who provide consultative selling and service for customers, including training, coaching and performance evaluations utilizing the Customers for Life Selling Process Observation Tools.
  • Performance Plans for Improvement (PPI)
  • Acts as the Sales Manager on Duty (MOD)
  • Manages the customer experience within the stores
  • Maximizes Protection Agreements (PA), Credit, and other Miscellaneous Income opportunities within the store
  • Monitors and reacts to profitable revenue opportunities for the store, aggressively supporting Vendor liquidation opportunities, to improve store gross margin and cost recovery
  • Takes ownership for full implementation of corporate programs and initiatives on merchandising, cost management, productivity, cost recovery and Associate morale
  • Ensures consistency of merchandising execution and operational processes within the store
  • Represents Outlet Stores to all Sears partners within the local market
  • Understands and communicates, to District and Home Office staff, ideas or activities that would lead to cost recovery improvements
  • Ensures that the store operates in full compliance with applicable laws, regulations and Company ethics policies
  • Provides a safe working environment for both Associates and Customers
  • Monitors testing and repair of product to ensure the compliance of documented processes
  • Partners with Product Service on merchandise repair issues
  • Performs other duties as assigned