Karl Storz

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Senior Operations Manager, Service Contracts

at Karl Storz

Posted: 10/8/2019
Job Status: Full Time
Job Reference #: 10300
Keywords: operations

Job Description

El Segundo, CA

Job Code:


Full-Time Regular

Employment Duration:
Employee Full Time

Pay Grade:

KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.

For more than 70 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.


KARL STORZ is currently seeking a Senior Manager, Contract Operations to join the Pricing Office.

Reporting to the Director, Contracts and Revenue Management, the primary responsibility of this role is to manage the pricing and contract administration operations for all service & new purchase contracts.


  • Directly oversee the day to day operations of Risk Management and Contract Administration to ensure exceptional, effective and efficient throughput of service contract request processing
  • Drive implementation of new processes/capabilities in support of strategic growth plans and continuously look for ways to drive productivity and process improvements
  • Evaluate current gaps in existing policies and procedures and implement corrective action plans to address operational deficiencies
  • Supervise staff of 4 Service Coordinators and maximize efficiencies across the coordinators to ensure a high level of production throughput
  • Actively seek out ways to better serve our customers and train staff to meet those needs
  • Collaborate with other teams to iterate processes and procedures to strive for the highest possible level of quality and consistency
  • Identify system enhancements to improve production output and manage those enhancements through to completion with the IT department
  • Set goals and expectations for team members and hold staff accountable for successful performance
  • Establish regular communication channels with relevant departments so that production issues are resolved in a timely manner and all parties are informed
  • Ascertain the departmental training needs in an effort to further develop SOPs as business needs arise/change
  • Report regularly on contract turnaround times, individual performance and pending issues
  • Manager a team of coordinators
  • Travel up to 10 percent


Our successful candidate will have excellent written and spoken English language business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment.

Additional requirements include, but are not limited to:

  • A minimum of 5-10 years in a high volume production environment
  • Experience in reporting key production metrics
  • Strong leadership skills and experience managing employees
  • Bachelors degree required
  • Excellent critical thinking skills with a high degree of attention to detail
  • Demonstrated experience with project management and process improvement
  • Strong analytical and problem-solving skills
  • Demonstrated written and oral communications skills, including strong presentation skills
  • Thrive in a fast-paced and demanding environment, possess a high level of intellectual curiosity and demonstrate strong judgment in the face of ambiguity
  • Ability to connect the dots and simplify complex issues into solutions

Preferred, but not required:

  • Experience with SAP preferred
  • Advanced degree preferred


Employee Benefits Program Overview for U.S. Locations

  • Medical / Dental / Vision including a state of the art wellness program and pet insurance, too!*
  • 3 weeks’ vacation, 10 holidays plus paid sick time*
  • 401K retirement savings plan providing a match of 60% of the employee’s first 6% contribution
  • Section 125 Flexible Spending Accounts
  • Life, STD, LTD & LTC Insurance
  • Tuition reimbursement of up to $5,250 per year
  • Fitness reimbursement up to $200 annually
  • Employee referral program of up to $2,000 per hire
  • And much more!

*Field sales, internships and part-time employees are not eligible except for where required by state law.
Non-employees, including temporary workers and consultants, are not eligible to participate in KARL STORZ benefits program.

KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. KARL STORZ is an Equal Opportunity Employer supporting EOE/M/F/Vet/Disability.

Reasonable Accommodation

If, at any point in the application process (including hiring), a candidate would like to request a reasonable accommodation due to a disability or a religious need, please email us at Taleo_Administrator@karlstorz.com and we'll be happy to engage in an interactive process with you.

Notice to Employment Agencies

This recruitment assignment is being managed directly by KARL STORZ’s Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required. Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by KARL STORZ Human Resources department will be ineligible for referral fees.