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Field Investigator

at logisticare

Posted: 10/24/2017
Job Reference #: 5000267619006

Job Description

Job Title

Field Investigator

Requisition Number


Job Description

The EMT/Paramedic Field Service Rep is responsible for ensuring that patient transportation needs of medical facilities are met; resolving scheduling problems, provider issues and complaints; transportation provider meets or exceeds their contractual requirements

Essential Duties and Responsibilities:

  • Visit healthcare facilities as scheduled by Regional Manager.
  • Meet with case management department and other system users and address any transportation issues that may arise or any concerns
  • Investigate issue that facilities or providers may encounter as a result of a transportation request or transport and file appropriate reports.
  • Attend meetings with facilities and/or network providers.
  • Perform quarterly inspections of vehicles and records of network providers.
  • Coordinate transportation schedule daily with call center personnel.
  • Perform other duties as assigned.
  • High school graduate or equivalent


  • Demonstrated customer service/PR experience interacting with hospital or medical facility groups
  • Medical transportation experience or medical transportation billing experience preferred
  • Knowledge of Medicaid/Medicare transportation guidelines preferred


  • Strong verbal, written and interpersonal communication skills
  • Ability to communicate effectively with clients and providers and make public presentations
  • Intermediate technical competency to include proficiency with Microsoft Word and Excel

Environmental and Working Conditions:

  • Ability to travel throughout Southern California
  • Approximately 25% o work time is conducted in office setting and approximately 75% wll require travel

Physical and Mental Requirements:

  • Strong problem resolution skills and the ability to effectively communicate with upset or unhappy customers
  • Must have a proactive approach to relationship building
  • Must be flexible to work a variety of work schedules/hours
  • Ability to work independently with minimal supervision

"LogistiCare is an Equal Opportunity Employer."

Work Location(s)

7441 Lincoln Way Suite 200, Garden Grove, California 92841

Full-Time/Part Time