Pacific Clinics

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Family & Community Partnership (FCP) Monitor

at Pacific Clinics

Posted: 10/9/2019
Job Reference #: *D2A158A72828ADF5
Categories: Other/General
Keywords: weekend

Job Description

Requisition Number

Post Date

Family & Community Partnership (FCP) Monitor

Type of Program
Early Head Start

Hours Per Week





Under the direction of the Family and Community Engagement Coordinator, the FCP Monitor provides support in all aspects of ERSEA (Enrollment, Recruitment, Selection, Eligibility and Attendance) and family services functions of the program. Conducts onsite and offsite file reviews and monitoring for ERSEA and family services to report, analyze, and follow up on findings and program trends. Monitors the processing of eligibility applications according to systems, procedures and policies established by the agency. Monitors attendance, enrollment waitlists and all the requirements for family services including Family Partnership Agreements, Family Assessments and Resources and Referrals. Provides necessary technical support to the Family Services Associates and to the Home Educators in all aspects of ERSEA and family services. Assists with parent engagement activities and with coordinating recruitment efforts to help ensure the program maintains the funded enrollment according to Head Start Performance Standards, state regulations and other duties as assigned.


  • Monitors applications for completeness and accuracy according to Head Start Performance Standards and agency set procedures.
  • Assists with enrollment, intake and completion of enrollment applications for Head Start/Early Head Start. Track disenrollments and follows up as needed.
  • Establishes and monitors systems for providing direct services to families including, Family Partnership Agreements, family assessments, case management and resource and referrals. Ensures all Family Partnership Agreements, resource and referrals, family assessment and outcomes surveys are tracked in the data base.
  • Develop a working knowledge of the Office of Head Start’s Parent, Family and Community Engagement Framework; keeps up to date on Federal Regulation changes affecting program policies and procedures.
  • Assists with partnership building with community agencies to advocate for the needs of Head Start families including outreach to local community organizations to secure donations and connect services to families in the program.
  • Screens enrollment calls by responding to inquiries from families of prospective enrollees regarding the program, enrollment and/or waitlist. Provide appropriate information and referrals to wait listed families, with a focus on resources for currently homeless families awaiting placement.
  • Assist with maintaining wait lists for accurate selection of the families based on priority points set by the agency.
  • Monitoring of all enrollment applications and attendance records in the database for Head Start/Early Head Start, state preschool and child care partners and developing action plans as needed under the direction of the FCP Coordinator.
  • Assists with processing of acceptance letters and transitions.
  • Assists with maintaining COPA database current and provides staff with training and technical support.
  • Conduct one on one coaching or group training presentations to support Family Service Associates and Home Educators in ERSEA and Family Services.
  • Record-keeping of all enrollment, attendance, recruitment documents and family services records.
  • Generates enrollment, attendance, recruitment, family services and resource and referral reports and assist with monitoring of ERSEA in compliance to federal and state regulations.
  • Assist with agency’s recruitment efforts generate monthly recruitment calendar, tracking of recruitment efforts and outreach to local community agencies. Participate and assist with recruitment efforts and preparation of recruitment materials.
  • Maintains filing systems and eligibility files for all enrolled, previously enrolled and wait listed, and interested applicants. Ensuring files are accurate and accessible for both processing and annual audits.
  • Assists with the coordination and promotes the parent volunteer program including recruitment and training of parents and community volunteers, and assists with implementing a variety of parent related activities program wide.
  • Maintains strict confidentiality with respect to Head Start/Early Head Start children, families and staff in accordance with established policies and procedures.
  • Reports to work on time and maintains reliable and regular attendance.
  • Models Pacific clinics’ approach, mission and core values in all communication and correspondence.
  • Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.
  • Performs other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Initiate and maintain professional interactions and communication with Clinic’s employees and/or others.



  • AA degree required, BA preferred.
  • Head Start, state preschool, child care subsidy experience preferred.
  • Bilingual, Spanish and Armenian, preferred.
  • Advanced computer literacy including: database management, spreadsheets, word processing, internet and email.
  • Must possess a valid California driver's license, reliable transportation and maintain an insurable driving record under the Clinics' liability policy.
  • Expected to be knowledgeable of the regulations associated with prevention of occupational disease and injury, including the exercise of universal precautions and the prevention of contamination.
  • Ability to handle multiple tasks and to work with outside agencies. Ability to accurately enter and transmit information within established timelines.
  • Ability to communicate effectively both verbally and in writing and to work well with others in a team environment.
  • Ability to represent Head Start/Early Head Start positively to the community and with parents and families at all times.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • May be required to lift up to 10 pounds.
  • Some exposure to communicable diseases.
  • Noise level in work environment may be moderate to loud.
  • Travel may be required for attendance at conferences, meetings and other duties carried out at off site locations.
  • Must be available, as requested, for a variety of evening and weekend meetings as well as social and community events.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate. Local business travel is required.


A review of this description has excluded the marginal functions of the position that are incidental to job performance of the fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by his or her Manager and/or Supervisor.