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Credit & Collections Specialist

at Rentokil

Posted: 9/18/2019
Job Reference #: 19071
Categories: Collections
Keywords: collections

Job Description

  • Job LocationsUS-CA-Santa Fe Springs
    Posted Date1 month ago(9/4/2019 4:33 PM)
    Rentokil NA
    Posting Type
  • Overview

    Collections/Credit Specialist

    The Collections/Credit Specialist will be responsible for assisting the Collections team with all assigned districts. The Collections/Credit Specialist will also be responsible for each account that needs special handling for customer satisfaction, which may include account research and customer requests. He or she must be a team player who is able to work any shift between 7:00 am to 8:00 pm.

    Responsibilities and Duties

    • Work independently with daily tasks, and be able to set priorities
    • Assist with special requests for both internal and external customers.
    • Contact customers as needed in an effort to resolve account issues.
    • Display critical thinking skills with the ability to “think outside the box”
    • Document activity and maintain follow up on all accounts
    • Respond to customer AR calls with regards to account inquiries
    • Must have knowledge of collections and ability to work in a fast paced environment.
    • Provide documentation to customers requesting invoices, statements, etc.
    • Must be proficient in Microsoft Office (Work, Excel, etc.)
    • Have a working knowledge of FDCPA and GLB Privacy Act.


    • Knowledge of billing procedures and collection techniques (including skip tracing)
    • Must be comfortable working with set goals and KPIs
    • Must have excellent communication skills
    • Must display excellent problem solving skills
    • Ability to produce results in a fast paced and challenging environment

    Additional Information

    We are Proudly an Equal Opportunity Employer!
    EOE AA M/F/Vet/Disability

    Link to Federal employment poster:
    Pay Transparency Nondiscrimination Provision