Telecare Corporation

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Personal Services Coordinator I - Behavioral Health Residential 163

at Telecare Corporation

Posted: 9/29/2019
Job Status: Part Time
Job Reference #: 2d2d2f00-94ed-40c1-8108-007df3184c99

Job Description

Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations, and have over 108 programs and over 3,500 employees across the country. And we're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.

As part of the Telecare Family, House of Transition is a 15-bed facility, where adults with serious mental illness, ages 18-59, can receive help in transitioning into the community with an 18-month maximum-stay.

Employment Status:  On Call, Per Diem

Shift:  Varies

Days:  Varies  


Under direct supervision of the Team leader, serves as the primary support and case manager for individuals with mental illness by assisting them to live as independently as possible in their chosen community.


  • High School Graduation or G.E.D. 
  • Demonstrated sensitivity to multi-cultural populations and issues is required 
  • Must be CPR, ProAct or CPI and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
  • All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply. 


  • Experience in a mental health setting, outpatient clinic, dual diagnosis treatment or community mental health service 


  • Demonstrate the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders 
  • If employed at Inpatient program, must assist with restraint of clients in the event of assaultive behavior and pass assault crisis/crisis prevention training 
  • If employed at Outpatient program, must evade clients in the event of assaultive behavior and pass assault crisis/crisis prevention training 
  • Establishes and maintains a therapeutic relationship with persons served 
  • Make appropriate recommendations for living environments, therapy, psychiatrist visits, case management and other services 
  • Provides services to all persons served as indicated by Service Plan 
  • Document and communicate persons served interactions 
  • Maintain awareness of community resources and assists persons served in appropriate use of community resources 
  • Assists persons served with all needs, including ADL's Activities of Daily Living 
  • Ability to link persons served to needed appointments 
  • Assists persons served in obtaining appropriate benefits 
  • Ability to advocate and accompany for persons served when needed to long appointments e.g. SSI, DMV, GR (General Relief) etc. 
  • Ability to explain persons served their legal status and rights 
  • Foster independence with persons served 
  • Safeguards persons served confidentiality 
  • Provides transportation when needed and appropriate 
  • Provides safe, effective and efficient implementation of direct care in accordance with established policies, procedures and standards of care 
  • Abides by and maintains compliance with Policy & Procedures 

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.


  • Work effectively as a persons served of a multidisciplinary team 
  • Possess thorough understanding of persons served rights, an understanding mental health legal processes 
  • Possess effective written and verbal communication
  • Good computer/technology skills 
  • Ability to assess safety risks 
  • Maintain recovery culture 
  • Maintain persons served engagement and ability to hold hope in the face of diversity 
  • Ability to drive 
  • Ability to easily build rapport 
  • Ability to be patient and mindful 
  • Knowledge of basic medical and psychiatric terminology
  • Within 3 months of employment, ability to apply financial requirements for billing and learn billing codes 


The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to stand, twist, squat, kneel, crawl, climb, push, pull and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend and do simple and firm grasping of up to 50 pounds. The position requires to drive and frequent Hazardous Exposure (Blood Borne Pathogens, hospital waste, Chemicals & Infections).

EOE AA M/F/V/Disability