The Boston Consulting Group
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IT Senior Specialist
at The Boston Consulting Group
The role of the IT Senior Specialist is to help plan and perform the daily IT operations within the local office. By working closely with a team of IT professionals, the IT Senior Specialist will execute local IT projects, provide solutions to issues, and help manage local stakeholders to ensure the team is delivering a high level of customer care to colleagues and visiting BCG contemporaries. This includes, but is not limited to, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs in the Los Angeles office.
Reporting directly to the West Coast IT Manager, the IT Senior Specialist must be able to perform successfully in a fast-paced, high-performing, service-oriented environment and to apply and interpret rules and guidelines flexibly to enrich the business and in keeping with BCG’s values and culture.
WHO WE ARE
The Boston Consulting Group (BCG) is a global management consulting firm and the world’s leading advisor on business strategy. We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest-value opportunities, address their most critical challenges, and transform their enterprises. Our customized approach combines deep insight into the dynamics of companies and markets with close collaboration at all levels of the client organization. This ensures that our clients achieve sustainable competitive advantage, build more capable organizations, and secure lasting results. Founded in 1963, BCG is a private company with offices in more than 90 cities in 50 countries. For more information, please visit bcg.com.
YOUR EMPLOYEE TYPE IS
YOU BRING (EXPERIENCE & QUALIFICATIONS)
·Bachelor’s degree in technology or equivalent experience
·Minimum of 5 years’ experience in an IT related field
·Microsoft certifications are a plus to demonstrate technical proficiency (e.g. Microsoft Certified Professional, Microsoft Certified Desktop Support Technician, Microsoft Certified Systems Engineer, etc.)
·Experience in effectively communicating and presenting technical concepts to management, peer group and staff
·Superior knowledge of commonly used IT concepts, practices, and procedures
·Experience independently resolving issues related to (but not limited to) Windows, Office Suite, Internet Explorer, and VPN/network connectivity.
·Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
YOUR JOB TYPE IS
The Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. In addition, as a federal government contractor, BCG maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations. BCG is an E-Verify Employer. Click here for more information on E-Verify. VEVRAA Federal Contractor
YOU'RE GOOD AT
•Analytically solving problems by using strong technical, organizational, and team working skills
•Communicating effectively with management groups, business service teams, external vendors, and technical staff
•Prioritizing issues daily and escalating as appropriate to next level IT expertise or management
•Demonstrating interpersonal skills when interacting with all levels of the local office on daily support requests assigned through various channels (email, phone, ticketing system, live walk-ins, etc.)
•Acting as a technical expert by consistently evaluating existing systems and recommending technology for replacements and/or upgrades
•Demonstrating organizational skills by maintaining and updating documentation of issues and ensuring their timely resolution
•Displaying composure, tact, patience, and the ability to handle stressful situations
IT Senior Specialist
YOU'LL WORK WITH
A variety of cohorts and functions across the Los Angeles office - from junior staff through senior leadership as well as the Regional IT Manager, external vendors in addition to the other members of BCG. You will work with a tight-knit Los Angeles operations team comprised of office services, human resources, and IT functions.
BCG’s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.